How to Contact Us

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We love to hear from our neighbors!

We make a point of being out in the community, and we want to hear from you. You will see us at events such as Neighbor Support Night, Fort Lauderdale Cares Day, the St. Patrick's Day Parade, and Water Matters Day, and you might see our Green Your Routine car around town. Even if you do not catch us in person, there are many ways that you can contact us about sustainability in our city.

WE NEED YOU! To report illegal dumping and other violations of environmental law, contact our Environmental Crimes Unit through our 24-hour Customer Service at (954)-828-8000. To report broken water lines, open hydrants, downed trees and other urgent issues use Lauderserv or contact our 24-Hour Customer Service at (954) 828-8000.

Topic	How to Reach Us
ABOUT THIS WEBSITE
Questions, thoughts or ideas about this website	From any particular page, click the [+] Feedback button on the top right to generate an email that will go to our webmaster to be forwarded to the page author. If you have general comments about the entire site, send us an email at webmaster@fortlauderdale.gov.
To request your event to be added to our calendar	Our usual practice is to list on our calendar only events which the city runs, sponsors or participates in, however we will make exceptions when there is a compelling benefit for our neighbors or when the event is a nationally recognized celebration. You may make your inquiry to our Sustainability Coordinator via email. Please include the following event details: event name, date and time, full location address, producing company or organization, contact name, phone number and email, event admission fees, and a copy of the event invitation or flyer if there is one. All listings are at the discretion of the City of Fort Lauderdale and can be removed for any reason at any time.
To add your organization to any of our directory listings	Throughout this website we offer helpful listings for our neighbors. These include information about solid waste haulers, holiday tree nurseries, charitable organizations accepting donations, urban farms and community gardens, electronics recyclers and more. Our aim is to provide information that helps neighbors complete their own research. We are not able to offer endorsements of private organizations. If you would like your organization's contact information added to one of these pages, please check the criteria for submission on each page and provide that information by clicking on the [+] Feedback button on the top right of the page in question. Your information will be sent to the appropriate Sustainability Division staff member for review and verification. Please note that this may take several weeks.
To link to or copy from this site	We encourage you to link to our website. No permission is required to do so. Our URL for this purpose is fortlauderdale.gov/GYR. If you would like to quote our website, please follow the guidelines in our Website Policies.
Use of the GYR brand and logo	You may use the phrase "Green Your Routine" when referring to our city's programs, services and events, however the words "Fort Lauderdale" must accompany the reference in some way. You may use the Green Your Routine "leaf mobius logo" (and any variations) as a visual cue when linking to our website from yours. No other permissions are granted here. Please see our Website Policies and contact our Public Information Office for other requests.
MEDIA OR INFORMATION REQUESTS
Requests for our public comment	Please contact our Public Information Office through our webmaster@fortlauderdale.gov
Photography and permissions	Please contact our Public Information Office through our webmaster@fortlauderdale.gov
Requests for documentation	We provide as much documentation as possible through this website and the city's main site, however if you cannot find what you need, please contact us through our webmaster@fortlauderdale.gov.
SUSTAINABILITY DIVISION SERVICES
Solid Waste and Recycling: Cart orders, repairs, missed pick-ups, scheduling, bulk trash, vacation stops, billing, dead animals, HHW events, medication drop, etc.	Most of your questions can be answered by accessing our Waste Reduction & Recycling section on this website. Check our calendar for the latest event information. Should you have additional questions, please contact our 24-hour Customer Service via Laudersev or at (954) 828-8000.
Forestry: Tree permits, pest consultations, landscape plan advisory, tree give-aways	Try our Growing Our Green Canopy and Florida-friendly Landscaping sections on this website to find the information you need. Specific service request contact information is at Urban Forestry Services. Check our calendar for the latest event information. You may also email our Urban Forester.
Fleet: Public Auctions, inquiries about our alternative fuel vehicles, comments about our driving	Fleet Vehicle and Equipment Public Auctions of City vehicles are held online at www.renebates.com and are coordinated by the City's Procurement Division in the Finance Department. For information about the online auction, including policies and procedures, please visit the City of Fort Lauderdale’s Procurement Services D ivision webpage. For all other communications you may email our Fleet Services Program Manager.
Environmental: clean water, flood zones, tidal valves, CCCP (backflow), etc.	Most of your questions about water, air and other environmental issues can be answered in one of five sections on this website: Floodplain Management, Water Conservation, Clean Water, Clean Air and Beach Preservation. You can also access our latest Water Quality report here. You can pay your water / utility bill online. For water and utility billing questions, contact our 24-hour Customer Service Center via Lauderserv or at (954) 828-8000. For all other questions, please email us at webmaster@fortlauderdale.gov.
OUTREACH
To request our attendance at a meeting	We are happy to attend HOA, business and organization meetings to offer information about climate, conservation, waste reduction, natural resources preservation, responsible development, and transportation connectivity and alternatives. To schedule Sustainability Division staff appearances, please email our Sustainability Coordinator.
To bring us to your school, camp, troop or other activity	We offer resources for teaching about sustainability and green living on our At School section of this website. Schedule permitting, our Sustainability Coordinator, City Forester and Solid Waste Coordinator may also be able to come on-site to deliver a lesson to children. Contact them by email using the hyperlinks here to inquire.
To request our sponsorship of or participation at an event	Please contact our Sustainability Coordinator to inquire.
Brochures or promotionals	From time to time, budget permitting, we can offer partner organizations and volunteers a limited amount of GYR promotionals. Please email our Sustainability Coordinator to inquire.
EVENT REGISTRATION, VOLUNTEERING, EMPLOYMENT
To attend an event	Most of our events do not require registration. Just check our calendar for details. For those events that do require advance registration, specific instructions will be provided on the event notice. Please be aware that a select few of our events require proof of Fort Lauderdale residency.
To become a GYR volunteer	Information is available here about our GYR Volunteers. We have many additional volunteer opportunities as well. Please contact our Neighbor Volunteer Office with all inquiries. You may also call the Chief Service Officer, Jorg Hruschka, for a personal interview at 954-828-5568 or 954-709-3197, or e-mail jhruschka@fortlauderdale.gov.
To inquire about an internship or fellowship	From time to time we offer opportunities for college students to internship with us generally working on special projects. We will often reach out to area professors, so check on campus first. We also offer opportunities for one to two year fellowships through the ICMA. We may also reach out to the community for experts to assist with short-term projects. Please inquire with our Human Resources Department and check current available job opportunities.
To inquire about working with us	Please check current available job opportunities online.
MARKETING, LOBBYING AND OTHER PRESENTATIONS TO US
To contact our Sustainability Advisory Board or volunteer to fill a seat on the board	You can get information about the Board on our website, including the latest agenda and meeting minutes. To reach out to the Board or to inquire about scheduling a presentation, email our Sustainability Manager who serves as the board liaison.
To comment upon a proposed ordinance, regulation or fee	We follow all established processes related to ordinance changes, regulations and fees. All interest parties are welcome to appear at City Commission meetings and relevant board meetings. To find out what changes are proposed you can access our GYR Ordinances page.
To offer us a sustainable product or service	Please access information on our sustainable purchasing policies at our GYR for Vendors page, and address all questions to our Procurement Services division.

DON'T SEE YOUR QUESTION OR INFORMATION REQUEST HERE? EMAIL US AT webmaster@fortlauderdale.gov.